Troubleshooting

Make sure you've verified your email address. Look for the verification email in your inbox (and spam/junk folder). You can resend it from the verification page.

If you entered a Club ID during registration, make sure it's correct. Ask your club admin to confirm the ID from their Settings page.

If you didn't enter a Club ID, ask your admin to add you from Settings → Members. They can send you an invite by email.

Online payments are usually reflected within a few seconds. If your payment still shows as unpaid:

1. Wait a moment — It can take up to 30 seconds for Stripe to confirm the payment.
2. Refresh the page — Pull down to refresh or press F5.
3. Check your email — You should receive a Stripe receipt if the payment went through.
4. Contact your admin — They can check the payment status in the Stripe Dashboard and manually mark the payment as paid if needed.

If you think a payment has been issued incorrectly, speak to your club admin. They can:

• Edit the payment — change the reason, amount, or linked game.
• Void the payment — cancel it so it no longer counts towards your balance.
• Delete the payment — permanently remove it (super admin only).

Players cannot edit or void their own payments — this must be done by an admin.

1. Go to the Login page.
2. Click Forgot password?
3. Enter the email address you registered with.
4. Check your inbox for a password reset email from PayUp.
5. Click the link and set a new password.

If you don't receive the email, check your spam/junk folder. Make sure you're using the same email you registered with.

1. Check your spam/junk folder.
2. Make sure you entered the correct email address.
3. Click Resend verification email on the verification page.
4. If using Gmail, check the Promotions or Updates tabs.
5. Wait a few minutes — email delivery can sometimes be delayed.

If you still haven't received it after trying the above, contact us at support@payupapp.co.uk.